Our rugs are carefully packed in suitably sturdy packaging, ensuring safe transport. We deliver worldwide free of charge. We will provide all the necessary paperwork for customs clearance in countries that require it. In some countries, we can also assist with this process and offer a door-to-door service.
To find out more, please contact us to discuss your delivery requirements.
We can provide a white-glove service upon request. This includes the opening of the packaging, displacement of the existing furniture, rug installation and replacement of furniture.
For unusual installations such as staircase carpets, specific technical know-how is required. We can provide this service, respecting the existing stair rails and working around fire traps or any other element to deliver the perfect result.
Contact us to speak with a member of our team about the specifics of your rug installation.
Please refer to our Rug Cleaning Instructions for full details. This guide provides a list of the most common stains and their corresponding cleaning instructions.
After a few years, a deep cleaning is necessary. This should be performed by a professional. We can arrange this service for you upon request.
Should you have any questions regarding how to clean your rug, contact us, and we will be happy to help.
Learn more about how to look after your luxury rug in our Maintenance Guide.
In the event of damage to your rug, we provide an expert service specialised in luxury rug repair – this includes complex repairs for antique rugs. We will aim to return your rug to its original appearance with the utmost care and expertise.
If your rug requires repair, contact us to learn more.